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中國一拖2022年秋季東方紅柴油機服務(wù)全面展開

2022-09-26 09:14:11 來源：中國一拖 閱讀量：13014 評論

導(dǎo)讀：金秋伊始，中國一拖柴油機公司早早就開展市場動態(tài)調(diào)研，主動了解各類客戶需求，提前制定服務(wù)預(yù)案，布局秋季服務(wù)工作。

　　【農(nóng)機網(wǎng) 明星企業(yè)】一年一度的秋收作業(yè)已陸續(xù)在全國各地拉開帷幕。
 
　　入秋以來，中國一拖柴油機公司投入了更多的服務(wù)資源，并不斷完善、升級服務(wù)網(wǎng)絡(luò)和體系管理水平以適應(yīng)國四等新產(chǎn)品的切換發(fā)展，同時持續(xù)增強各層級用戶服務(wù)人員的技能培訓(xùn)提升，為東方紅全系列產(chǎn)品提供強有力的服務(wù)支撐能力。
 
　　金秋伊始，中國一拖柴油機公司早早就開展市場動態(tài)調(diào)研，主動了解各類客戶需求，提前制定服務(wù)預(yù)案，布局秋季服務(wù)工作。
 
　　為做好疫情防控工作，工作方法上，采取統(tǒng)一部署、化整為零的方式。8月下旬就將全國三個服務(wù)大區(qū)近40支服務(wù)隊、近百名專業(yè)服務(wù)人員投入到一線服務(wù)，充分利用服務(wù)網(wǎng)絡(luò)資源優(yōu)勢，策劃開展屬地化精準服務(wù)和聯(lián)合服務(wù)。
 
　　兵馬未動糧草先行，打鐵還需自身硬。東方紅柴油機用戶服務(wù)系統(tǒng)在本部設(shè)立技術(shù)支持小組提供專家型支持平臺；公司自有的服務(wù)經(jīng)理每年開展多輪次理論+實踐操作相結(jié)合的培訓(xùn)考評，實現(xiàn)100%全員輪訓(xùn)，全部通過國四及YTN新產(chǎn)品等年度服務(wù)技能考核測試，同時服務(wù)經(jīng)理還可通過公司網(wǎng)絡(luò)在線學(xué)習(xí)平臺，隨時上線學(xué)習(xí)、更新新產(chǎn)品的技能知識。
 
　　針對全國各地分布的服務(wù)網(wǎng)絡(luò)(站點)，則采取篩網(wǎng)式的國四服務(wù)技能專項理論+實操培訓(xùn)和“單兵”考評認證。由公司指派技術(shù)專家從東方紅柴油機國四等新產(chǎn)品理論知識、工作原理解析，到行車駐車再生操作等使用保養(yǎng)規(guī)范、整機和零部件拆解、典型故障排除等環(huán)節(jié)全面講解，現(xiàn)場手把手實踐教學(xué)，一對一答疑解問，確保所有服務(wù)站人員弄懂會干。
 
　　今年全國已累計現(xiàn)場培訓(xùn)600名服務(wù)站技術(shù)人員，同步網(wǎng)絡(luò)在線培訓(xùn)1千余人次。經(jīng)過嚴格考評，現(xiàn)階段已有230余家服務(wù)站獲得東方紅柴油機國四服務(wù)資格認證。
 
　　為方便廣大東方紅柴油機用戶的配件需求，公司在全國建立26家中心庫、26家旗艦店配送中心、近1000余家配件專賣店，秋季作業(yè)期間將不間斷地向各地投放服務(wù)配件，保障為用戶就近提供正宗、平價的原廠配件；同時用戶可關(guān)注“綠色關(guān)愛”公眾號，在線瀏覽企業(yè)產(chǎn)品介紹，學(xué)習(xí)柴油機使用保養(yǎng)常識、注意事項等。新一代東方紅發(fā)動機將全面為用戶提供上門強保服務(wù)，免費首保，更換機油和濾芯、免費培訓(xùn)用戶使用保養(yǎng)常識等。
 
　　東方紅柴油機全國免費服務(wù)熱線4006591869，只需用戶一個電話，即可完成從電話咨詢、技術(shù)指導(dǎo)、報修登記、限時派工，到跟蹤預(yù)警、親情回訪等全方位的閉環(huán)管理服務(wù)；公司在農(nóng)忙季節(jié)將竭誠為用戶提供24小時服務(wù)保障，限時服務(wù)，規(guī)范操作，快速處理，始終把降低用戶停機時間、恢復(fù)生產(chǎn)作為衡量服務(wù)質(zhì)量的重要標(biāo)準，實現(xiàn)用戶在旺季作業(yè)的全過程無憂服務(wù)。
 

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