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東方紅柴油機(jī)三夏服務(wù)活動正式開始

2024-05-10 08:59:29 來源：東方紅柴油機(jī) 閱讀量：11647 評論

導(dǎo)讀：中國一拖將以“減少用戶停機(jī)時(shí)間、優(yōu)先恢復(fù)生產(chǎn)”為首要原則，確保一次把事情做好，一次解決問題。

　　【農(nóng)機(jī)網(wǎng) 明星企業(yè)】 5月9日
 
　　伴隨著“出發(fā)”的指令
 
　　中國一拖
 
　　東方紅柴油機(jī)三夏服務(wù)隊(duì)
 
　　奔赴服務(wù)一線
 

       為做好2024年三夏服務(wù)工作
 
　　中國一拖
 
　　在人員、車輛、物資等方面
 
　　進(jìn)行了周密部署
 
　　中國一拖將以“減少用戶停機(jī)時(shí)間、優(yōu)先恢復(fù)生產(chǎn)”為首要原則，確保一次把事情做好，一次解決問題，為用戶提供專業(yè)、快捷的服務(wù)。目前，服務(wù)所需的各類備件已經(jīng)下發(fā)各地服務(wù)站，確保了無論何時(shí)何地，只要用戶需要，配件都能在最短時(shí)間內(nèi)到達(dá)。
 
　　針對跨區(qū)作業(yè)的用戶
 
　　中國一拖東方紅柴油機(jī)公司將
 
　　和配套主機(jī)廠和經(jīng)銷商開展
 
　　精準(zhǔn)服務(wù)、聯(lián)合服務(wù)
 
　　將用戶信息提前推送至各服務(wù)站，服務(wù)站主動電話聯(lián)系用戶，提前核實(shí)用戶流向信息，了解用戶作業(yè)區(qū)域、計(jì)劃，約定強(qiáng)保服務(wù)等，提前儲備服務(wù)備件，并準(zhǔn)備配件服務(wù)車輛跟隨跨區(qū)隊(duì)伍，確保在最短時(shí)間內(nèi)完成各項(xiàng)服務(wù)，助力用戶三夏連續(xù)作業(yè)；同時(shí)，各服務(wù)大區(qū)緊密配合，做好用戶跨區(qū)作業(yè)的聯(lián)動服務(wù)。
 
三夏服務(wù)期間
 
　　中國一拖呼叫中心400熱線
 
　　將開通夜班作業(yè)
 
　　力爭全部指令
 
　　15分鐘限時(shí)下單至服務(wù)站
 
　　并同步微信推送指令至服務(wù)經(jīng)理
 
　　確保服務(wù)過程全程跟蹤監(jiān)控
 
　　服務(wù)質(zhì)量再上新臺階
 
　　設(shè)置產(chǎn)品技術(shù)支持專家坐席
 
　　專家在線助力解決疑難雜癥
 
　　最大限度減少用戶等待時(shí)間
 
　　中國一拖秉承
 
　　“做用戶的貼心人”的服務(wù)理念
 
　　致力于
 
　　為用戶提供全面服務(wù)保障
 
　　中國一拖擁有行業(yè)領(lǐng)先，遍布全國的服務(wù)網(wǎng)絡(luò)，售后服務(wù)能力和水平居行業(yè)領(lǐng)先，可以在最短時(shí)間內(nèi)為您提供體貼、快捷、專業(yè)、增值的服務(wù)。中國一拖將全力以赴，為用戶保駕護(hù)航，助力夏糧顆粒歸倉。

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