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寧夏通報(bào)全區(qū)農(nóng)機(jī)購(gòu)置補(bǔ)貼政策咨詢投訴舉報(bào)電話抽查情況

2024-08-09 14:05:24 來(lái)源：寧夏回族自治區(qū)農(nóng)業(yè)農(nóng)村廳 閱讀量：14291 評(píng)論

導(dǎo)讀：寧夏回族自治區(qū)農(nóng)業(yè)農(nóng)村廳農(nóng)業(yè)機(jī)械化管理處于8月7日隨機(jī)對(duì)部分縣(區(qū))農(nóng)機(jī)購(gòu)置補(bǔ)貼政策咨詢投訴舉報(bào)電話運(yùn)行情況進(jìn)行了抽查。

　　【農(nóng)機(jī)網(wǎng) 補(bǔ)貼動(dòng)態(tài)】
 
 關(guān)于2024年第一次全區(qū)農(nóng)機(jī)購(gòu)置補(bǔ)貼政策咨詢投訴舉報(bào)電話抽查情況的通報(bào)
 
　　各市、縣(區(qū))農(nóng)業(yè)農(nóng)村局：
 
　　按照農(nóng)業(yè)農(nóng)村部關(guān)于農(nóng)機(jī)購(gòu)置與應(yīng)用補(bǔ)貼政策落實(shí)績(jī)效管理考核有關(guān)要求，為加強(qiáng)農(nóng)機(jī)購(gòu)置補(bǔ)貼政策咨詢投訴舉報(bào)監(jiān)督管理，農(nóng)業(yè)農(nóng)村廳農(nóng)業(yè)機(jī)械化管理處于8月7日隨機(jī)對(duì)部分縣(區(qū))農(nóng)機(jī)購(gòu)置補(bǔ)貼政策咨詢投訴舉報(bào)電話(以下簡(jiǎn)稱“政策咨詢電話”)運(yùn)行情況進(jìn)行了抽查?，F(xiàn)將抽查結(jié)果通報(bào)如下：
 
　　一、抽查內(nèi)容
 
　　抽查內(nèi)容主要包括公開(kāi)的受理電話號(hào)碼是否與補(bǔ)貼信息公開(kāi)專欄受理電話號(hào)碼一致、受理電話是否暢通、受理電話是否有專人接聽(tīng)等。
 
　　二、抽查結(jié)果
 
　　8月7日，農(nóng)業(yè)機(jī)械化管理處在前期同各市、縣(區(qū))反復(fù)核對(duì)政策咨詢電話號(hào)碼的基礎(chǔ)上進(jìn)行了抽查。從抽查情況來(lái)看，五個(gè)地級(jí)市政策咨詢電話接聽(tīng)情況較好，有專人接聽(tīng)，工作人員熟悉業(yè)務(wù)。大部分縣(區(qū))對(duì)政策咨詢電話運(yùn)行比較重視，能在響鈴三聲內(nèi)接聽(tīng)，接聽(tīng)人員用語(yǔ)較為規(guī)范，其中鹽池縣、涇源縣表現(xiàn)較為突出。部分縣(區(qū))對(duì)投訴舉報(bào)電話運(yùn)行重視不夠，無(wú)人接聽(tīng)或接通后工作推諉。其中，9時(shí)26分原州區(qū)0954-2829068撥打顯示為空號(hào)，反饋后于10時(shí)18分及時(shí)排除故障；9時(shí)40分同心縣0953-8022837，更換為0953-8023492后通話正常；10時(shí)12分平羅縣0952-6093655電話無(wú)人接聽(tīng)，反饋為因開(kāi)會(huì)辦公室無(wú)人；10時(shí)14分大武口區(qū)0952-2020205電話無(wú)人接聽(tīng)；10時(shí)29金鳳區(qū)0951-5031011接聽(tīng)電話的工作人員不知道該電話是政策咨詢電話。此外，有部分企業(yè)或農(nóng)戶反映，有的縣(區(qū))政策咨詢電話接聽(tīng)人員服務(wù)態(tài)度不好，對(duì)群眾咨詢或投訴不能按照相關(guān)政策進(jìn)行解答或有效回復(fù)。
 
　　三、下一步工作建議
 
　　暢通政策咨詢投訴電話服務(wù)是農(nóng)機(jī)購(gòu)置補(bǔ)貼政務(wù)信息公開(kāi)的重要手段之一，也是落實(shí)農(nóng)機(jī)購(gòu)置補(bǔ)貼政策、參與年度第三方延伸績(jī)效考核的重要內(nèi)容。自治區(qū)農(nóng)業(yè)機(jī)械化管理處將不定期對(duì)政策咨詢投訴電話進(jìn)行抽查并通報(bào)，各市、縣(區(qū))要認(rèn)真對(duì)待此次抽查結(jié)果，對(duì)本次抽查有問(wèn)題的縣區(qū)要及時(shí)進(jìn)行修正，將準(zhǔn)確且暢通的電話號(hào)碼及時(shí)上報(bào)更正。各市、縣(區(qū))農(nóng)機(jī)化主管部門要進(jìn)一步強(qiáng)化農(nóng)機(jī)購(gòu)置補(bǔ)貼政策咨詢、投訴舉報(bào)、質(zhì)量監(jiān)督等受理電話設(shè)置運(yùn)行、咨詢答復(fù)等工作，安排專人負(fù)責(zé)值守接聽(tīng)公開(kāi)電話，做好來(lái)電接聽(tīng)、問(wèn)題答復(fù)和政策解讀。
 
　　自治區(qū)農(nóng)業(yè)農(nóng)村廳
 
　　2024年8月8日

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